Luckleopard Casino — Privacy Policy

1. Overview

This Privacy Policy explains how Luckleopard Casino handles personal information when you visit luckleopardcasinoau.com, create an account, play games, or contact our support team. By using the site, you agree to the practices described here.

2. Information we collect

2.1 Information you provide

We collect information you share with us, including account details (such as name, email address, date of birth), identity and age verification information, contact details, and information included in support requests. If you choose to receive promotional communications, we also collect your marketing preferences.

2.2 Information collected automatically

When you use the site, we may collect technical data such as IP address, device identifiers, browser type, operating system, pages viewed, game interactions, session times, and referring URLs. We also collect information related to your gambling activity, including wager and play history, to provide services, ensure fairness, and support troubleshooting.

2.3 Payment and transaction information

For deposits, withdrawals, and related services, we process information needed to facilitate payments. Where possible, payment providers may collect card or bank details directly. We use transaction records, such as amounts in AUD, timestamps, payment method type, and transaction status, to manage accounts and resolve issues.

2.4 Verification and compliance data

To meet regulatory and responsible gambling requirements, we may process identity verification results, age validation outcomes, address verification information, and risk or fraud assessment data.

3. How we use information

We use personal information for the following purposes:

• Providing the casino service, including account management and game access
• Processing deposits and withdrawals, accounting, and transaction reconciliation
• Maintaining game integrity, fraud prevention, and security monitoring
• Ensuring responsible gambling features and compliance with our obligations
• Responding to support requests and administering customer service
• Personalising experience and improving performance and site usability
• Managing marketing communications where you have provided consent or where permitted by law
• Enforcing our Terms of Use and investigating suspected misconduct

4. Cookies and similar technologies

We use cookies and similar technologies (such as pixel tags and local storage) to run the site, remember preferences, and understand usage patterns. You can control cookies through your browser settings and, where available, via cookie consent tools displayed on the site.

Common cookie categories may include:

• Strictly necessary cookies to enable core functions (for example, login and security)
• Performance and analytics cookies to measure site usage and improve content
• Functionality cookies to remember choices and settings
• Advertising or marketing cookies, if applicable, to support campaigns and retargeting

5. When we share data with third parties

We may share personal information with service providers that help us operate Luckleopard Casino. These third parties may include hosting and infrastructure providers, payment processors, fraud prevention partners, analytics providers, and customer support systems. We require these parties to handle information securely and only for the purposes we instruct.

We may also disclose information if required to comply with legal obligations, respond to lawful requests, or protect rights, safety, and security.

6. Data security

We implement appropriate technical and organisational security measures designed to protect personal information against unauthorised access, alteration, loss, or disclosure. Measures may include encryption in transit, access controls, monitoring, and security reviews. No online system can be guaranteed 100% secure, but we work to maintain robust safeguards.

7. Data retention

We retain personal information only for as long as necessary for the purposes described in this policy, including to provide the service, resolve disputes, comply with legal and regulatory requirements, and support responsible gambling obligations. Retention periods vary by data type; for example, identity and transaction records may be kept for compliance and audit purposes after account closure.

8. Your privacy rights

You may have rights to access, correct, or request deletion of your personal information, subject to applicable law and our legitimate legal obligations. You may also request restriction of processing or object to certain processing where relevant grounds apply.

Where we rely on consent for marketing communications, you can withdraw consent at any time by using the preferences tools in the casino client or by contacting our support team.

9. International transfers

Because our service providers and systems may operate in multiple jurisdictions, your data may be transferred across borders. We take steps to ensure such transfers are handled with appropriate safeguards and protections, consistent with applicable privacy requirements.

10. Children’s privacy

Luckleopard Casino is not intended for children. We do not knowingly collect personal information from individuals under the minimum age required to participate. If you believe a child has provided personal data, please contact us so we can take appropriate action.

11. Contact and operator details

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us through our support channels listed on the site.

• Operator: Luckleopard Casino
• Licence number: GLH-DA1ECB326E351652